e-District Amtron: Simplifying Government Services in Assam

​The e-District Assam initiative is a Mission Mode Project under the National e-Governance Plan (NeGP), implemented by the Information Technology Department of the Government of Assam. Developed and maintained by the Assam Electronics Development Corporation Ltd. (AMTRON), the project aims to enhance the Government-to-Citizen (G2C) interaction experience by providing seamless, efficient, and transparent delivery of services.

Objectives of the e-District Assam Project

• Accessibility: Make government services easily accessible to citizens in their localities through the internet, Common Service Centres (Arunodoy CSCs), and Public Facilitation Centres (PFCs) at District Commissioner (DC), Sub-Divisional Officer (SDO), and Circle Offices.
• Efficiency: Streamline and automate processes to reduce turnaround times and improve service delivery efficiency.
• Transparency: Ensure transparent operations by allowing citizens to track their application statuses online, thereby reducing the need for physical visits to government offices.

Services Offered

The e-District Assam portal offers a wide range of services across various categories. As of now, 46 out of the identified 53 citizen-centric services are available online. These services include:

• Certificates: Issuance of Birth, Death, Caste, Income, Residence, and Senior Citizen Certificates.
• Land Revenue Services: Issuance of Land Valuation Certificates, Record of Rights (Jamabandi), Non-Encumbrance Certificates, and Land Holding Certificates.
• Social Welfare Schemes: Applications for National Old Age Pension Scheme, National Family Benefit Scheme, and scholarships.
• Licenses and Permits: Applications for Learner’s License, Driving License, and their renewals.
• Public Grievances and RTI: Submission of public grievances and applications under the Right to Information Act.

A comprehensive list of services can be found on the Assam Government Services Portal.

How to Access e-District Services

Registration

• Visit the e-District Assam Portal.
• Click on the “Citizen Registration” link.
• Fill in the required personal details and submit the form.
• Upon successful registration, a password will be sent to your registered email address.

Login

Use your registered email address and password to log in to the portal.

Applying for Services

• After logging in, select the desired service from the list of available services.
• Fill out the application form accurately and upload the necessary documents.
• Submit the application and note down the acknowledgment number for future reference.

Tracking Application Status

• To check the status of your application, visit the Application Status page.
• Enter your Application ID or Acknowledgment Number and other required details to view the current status.

Support and Contact Information

For assistance or inquiries related to the e-District Assam services, you can reach out to the helpdesk:

• Toll-Free Number: 1800-345-1100
• Phone: +91-361-2724222
• Email: [email protected]
• Address: Assam Electronics Development Corporation Ltd. (AMTRON), Industrial Estate, Bamunimaidan, Guwahati – 781 021, Assam, India

The e-District Assam project exemplifies the state’s commitment to leveraging technology to improve governance and service delivery, making public services more accessible, efficient, and transparent for its citizens.

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